Payment Policy

Pricing & Price Guarantee

  • We strive to offer competitive prices. The price you see at the time of your order is the final price of the product.
    • Price Adjustments: Under Torrent reserves the right to change prices for products at any time.
    • 7-Day Price Protection: If the regular price of an item you purchased drops within 7 days of your order date, contact us at support@undertorrent.com for a refund of the difference.
      • Note: This excludes limited-time flash sales, clearance items, and specific coupon-based promotions.

Payment Methods & Security

We offer a secure and seamless checkout experience via Shopify Payments. We accept:

  • Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay.
  • Digital Wallets: Shop Pay.

Your Security is Our Priority:

  • PCI Compliance: Our store is hosted on Shopify, which is Level 1 PCI DSS compliant. Your payment data is handled with the highest industry standards.
  • SSL Encryption: Our website uses 256-bit SSL encryption to ensure that your sensitive information is transmitted securely.
  • No Stored Data: We do not store or have access to your full credit card details. All transactions are processed via encrypted gateways.

Sales Tax & Customs Duties (Hassle-Free Shopping)

  • Customs & Duties: For all supported shipping regions (US, UK, EU, CA, AU, NZ), Under Torrent operates on a DDP (Delivered Duty Paid) basis. We cover all import duties and customs fees.
  • Sales Tax: Where applicable, sales tax will be calculated based on your shipping address and displayed clearly at checkout.
  • Guaranteed Final Price: The "Total" amount shown at checkout is the final price you pay. You will not be asked for any additional payments by the carrier or customs upon delivery.

Coupon Codes

Under Torrent may offer coupon codes from time to time. Each coupon code will have its own validity period and terms, which will be clearly stated at the time of issuance. Please refer to the specific coupon for its expiration date and applicable conditions.

Proof of Purchase

Under Torrent will send you an order confirmation via email, provided you have included a valid email address.