Shipping Policy

Last updated: March 25, 2023.

For any questions, please contact our customer service via the pop-up window on the page or by emailing support@undertorrent.com.

Under Torrent currently ships to the United States,United Kingdom,Australia,Canada,New Zealand,EU.
Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.
We are currently unable to service the following continental U.S. states and territories (Last updated Nov 25, 2022)

Shipping Time: Normally, orders will ship within 2–7 business days of processing payment, unless particularly noted elsewhere on the website, at the time the order is placed, or you receive an email notice that an item has been delayed.
Delivery Estimates: Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed.
Split Shipments: Orders may be delivered in separate shipments.
Risk of Loss: We're responsible for your order until it safely reaches your hands. The item officially becomes yours once the carrier delivers it to you.
Carriers: Orders for the United States mainly use DHL/UPS/FedEx for deliveries.

Once your order is shipped, expected delivery times are as follows:

Region	Estimated Delivery Time (Working Days)
US Delivery	3 to 7 working days
Other regions	3 to 20 days (depending on location)
Standard Shipping	3 to 10 business days (after receiving the order)

Accuracy is Essential: A complete and correct delivery address is essential.
Address Changes: Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.
Incorrect Addresses: If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee.
Undeliverable Packages: If the carrier returns an undeliverable package to Under Torrent, please contact us to make arrangements for reshipment.
Notice: Do not use delivery addresses for buildings that may be closed due to current provisions (e.g., schools).

USA and EU: Prices on UnderTorrent.com include VAT for all deliveries to the USA and EU countries.
Outside USA/EU/Australia: Orders made outside the EU, Australia, or the USA may be subject to additional import tax and duty once the order reaches its designated country.
Customer Responsibility: As Under Torrent has no control over these charges, the customer is responsible for the payment of any eventual VAT, GST, custom charges, duties, or tariffs.

Order Cancellation: Unfortunately, we are not able to cancel an order if it has already been shipped.
Returns: You can return the package to us after it has been received. It should be returned to us unopened within 30 days. Please include your name, order number, and reason for return on the package or box.
Tracking: Your account will show your order is “completed” once confirmed and verified. When the order is shipped, you will be emailed a tracking number that you can use to track your package on the shipping company's website.

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